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Secure & GDPR Compliant

© 2026 Alviran · Germany

Terms of Service

General Terms & Conditions / AGB

English / EN
  1. Scope. These Terms apply to all purchases from Alviran (sole proprietor: Kerim Akgül). We provide digital services and digital content only (e.g., account access, in-game services, boosting, credential delivery). No physical shipping.
  2. Contract formation, performance & delivery. Your order is an offer. A contract is formed when we confirm it or begin execution via our ticket/order system. Delivery is digital, typically immediate after successful payment. Performance begins in particular when we provide or activate access/credentials in the ticket system or start the requested in-game service.
  3. Prices & taxes. Prices are in EUR. No VAT is charged pursuant to Sec. 19 German VAT Act (small-business scheme).
  4. Payments & chargebacks. Payment methods: Stripe and/or PayPal. Payment is due immediately. If you have an issue, please contact us first via our ticket system or at [email protected] so we can resolve it quickly. In the event of a dispute/chargeback, we may contest it and submit relevant evidence (e.g., order records, delivery timestamps, access logs, communication records) to payment providers. We may suspend further performance until the matter is clarified.
  5. Customer obligations & security. Customers must (i) provide accurate information, (ii) change delivered passwords immediately, (iii) enable 2FA where applicable, (iv) follow the hand-over steps, and (v) not share, resell, or otherwise disclose access. Customers must also comply with applicable publisher/platform rules. Failure to follow security steps may affect coverage under our voluntary protection/refund policies, without limiting statutory rights.
  6. Third-party platforms. Some products require compliance with publisher/platform rules (e.g., game developers). We have no control over third-party enforcement. Bans or restrictions do not constitute a defect if our service was conforming at the time of delivery and the measure is caused by third-party enforcement or customer conduct. Statutory digital-content rights remain unaffected.
  7. Digital-content rights. Statutory rights for digital products and digital services (Secs. 327 ff. BGB) apply, including remedies if the digital service is non-conforming at the time of delivery/performance start.
  8. Right of withdrawal. Consumers have a 14-day right of withdrawal. For digital services and digital content, the right may expire early if (i) you expressly request immediate performance and (ii) acknowledge the loss of the right once performance starts (Sec. 356(5) BGB). Performance starts in particular upon delivery/activation of access/credentials or commencement of the in-game service. See our Withdrawal Policy.
  9. Refunds / protection (commercial goodwill). In addition to statutory rights, we offer a 5-day voluntary refund/protection as described in our Refund Policy / Protection Policy. These goodwill programs do not limit statutory rights.
  10. Liability. Unlimited liability applies for intent, gross negligence, and injury to life, body, or health. In case of slight negligence, we are liable only for breach of essential contractual obligations (cardinal duties) and limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded. We are not liable for third-party platform bans/restrictions unless caused by our breach of contract.
  11. Customer dashboard & optional account. When placing an order, you may optionally choose to create a customer dashboard account. This account provides access to order tracking, account credentials (secured via two-factor authentication), a rewards/gamification programme (XP, levels, spin wheel), and referral features. Gamification and rewards data is processed as part of our customer loyalty programme on the basis of legitimate interest (Art. 6(1)(f) GDPR). You may delete your dashboard account at any time; see Sec. 16 below.
  12. Email communications. We send the following categories of emails:
    • Transactional emails (order confirmations, ticket updates, payment receipts, delivery notifications, verification codes) — sent on the basis of contract performance.
    • Order follow-up emails (reminders for pending/unpaid tickets) — sent on the basis of legitimate interest related to the ongoing order relationship.
    • Marketing/engagement emails (e.g., weekly rewards reminders, promotional offers) — sent only with your prior consent. Every marketing email contains an unsubscribe link. You can also manage your email preferences in the dashboard settings or contact us at [email protected].
  13. Abuse prevention. To protect our platform, our customers, and payment integrity, we maintain an internal abuse prevention system. In cases of confirmed fraud, chargeback abuse, or serious violations of these Terms, we may restrict the ability to place future orders. Such restrictions are based on legitimate interest (Art. 6(1)(f) GDPR) in fraud prevention and are reviewed periodically. Affected individuals may contact us to request a review.
  14. Data retention & automatic deletion. We retain personal data only for as long as necessary:
    • Purchase & invoice data: 10 years (Sec. 147 German Fiscal Code / AO).
    • Ticket data (messages, order details): 12 months after ticket closure, then anonymised.
    • Security & access logs: 90 days, then deleted.
    • Abuse prevention records: up to 24 months, then reviewed and deleted.
    • Dashboard account data (gamification, referrals): until account deletion.
    For full details, see our Privacy Policy.
  15. Your data rights. You have the right to access, rectify, export (data portability), restrict processing of, and delete your personal data under the GDPR. You can exercise most of these rights directly through the “My Data & Privacy” section of your customer dashboard (data export, deletion request). For any other requests, contact us at [email protected]. Deletion requests are processed within 30 days. Certain data (e.g., invoices) may be retained where a legal obligation exists. For full details, see our Privacy Policy.
  16. Consumer dispute resolution. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
  17. Governing law & language. German law applies; mandatory consumer protections of the customer’s habitual residence remain. Contract languages: English and German.
Anti-Fraud

In cases of suspected fraud, unauthorized payment use, chargeback abuse, or unauthorized access attempts, we may contest disputes and submit relevant evidence (e.g., order records, delivery timestamps, access/security logs, communication records) to payment providers and competent authorities where appropriate.

Last updated: 6 February 2026

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