FAQ

ALVIRAN is an officially registered sole proprietorship based in Germany. Unlike anonymous sellers on Discord or foreign platforms, we operate under German law – which means you get maximum legal protection, a fixed point of contact, and professional support that doesn’t just disappear.

A private seller can block you – and your account is gone. We are a registered business. You receive an official purchase confirmation, a 14-day guarantee, and lifetime protection against pullbacks. We stand by every account with our name.

With the Custom Account Builder you enter your preferred rank, region, skins and budget – we then show you a matching account with the full inventory so you can check everything before committing.

Not happy with what we found? We’ll show you another. You only pay once you’ve approved an account you like.

Absolutely. You configure your ideal account and we find the matching result. Only once we present it to you – with the complete inventory and final price – and you are 100% satisfied, do you decide whether to buy.

There are no hidden costs and no upfront payment for the search itself. You’re not buying blind.

Yes – our Shop has a selection of pre-built, verified accounts across multiple games that are delivered automatically within seconds of payment. No waiting – just browse, buy, and play.

Use the Custom Builder when you want to filter by rank, region or skins and approve the exact account before paying.

We offer accounts for all popular games – Rainbow Six Siege, Valorant, TFT, Fortnite, Roblox, Call of Duty and more.

Just select your game in the Custom Builder or browse the Shop to see what’s currently available.

Yes! With the Custom Builder you specify rank, region, skins and budget. We then find a matching account and show you the complete inventory – including every skin, item and stat – so you can verify everything before you pay.

Valorant and some other games are region-locked, so we source accounts in your chosen region (EU, NA, Asia, etc.).

ALVIRAN is a registered German business with GDPR compliance and full buyer protection. Every account is verified before delivery and covered by our 14-day guarantee.

• Verified origin & clean history
• No prior bans or violations
• Full credentials handed over immediately
• Pullback Protection included on every order

Yes! All accounts come with full access including the original email. You can change both the email and password right away to take full ownership of the account.

We provide a step-by-step Security Guide with every delivery so you can secure your account in minutes.

It depends on which option you choose:

• Shop: Instant – your credentials are delivered automatically within seconds of payment.
• Custom Builder: Once you’ve approved an account and completed payment, you’ll have your login details within up to 5 minutes.

Once your account is ready, you’ll receive an email notification. You can then access your credentials in two ways:

• Your personal Dashboard – always accessible after login
• The Account Claim page – directly linked in your delivery email

We accept all major payment methods – processed securely with buyer protection:

• Stripe (Credit / Debit Card)
• PayPal
• Apple Pay
• Google Pay

All prices are in Euro (€).

Yes. After every purchase you receive a confirmation directly in your customer Dashboard or by email. As a German-registered business, all transactions follow proper commercial standards – in line with § 19 UStG, VAT is not charged.

This is your documented proof that you purchased from a legitimate, verified provider.

Every account comes with a 14-day guarantee. If something isn’t as described or an issue arises within that period, we’ll sort it out – replacement or full refund.

Full details in our Refund Policy.

We review every case individually – what caused the ban and how did it happen?

• Ban on our end: You receive a refund or replacement
• Ban due to your actions (e.g. cheating, ToS violations): No refund possible
• Fraud attempts: Will be reported and prosecuted

Fairness matters to us – in both directions.

The Shield Protocol is our three-stage security check that every account passes through before it reaches you:

Discord (recommended): 24/7 support – fastest way to get help. Our team usually responds within 30 minutes.

Email: Response within a few hours.

We’ve put together a detailed Security Guide that walks you through every step:

• Change email & password
• Enable 2FA
• Check linked accounts
• And more…

→ Open Security Guide

Yes! Our VIP program rewards loyal customers.

As a VIP member you can save up to 15% for life on every order. The more you order, the higher your VIP level and the better your discount.

Yes! We have a reward system in your Dashboard.

Earn points through various activities and redeem them for vouchers. Plus there are regular promo codes on Discord!

Yes! In your Dashboard you’ll find your personal referral link.

Share it with friends – they get 10% off their first order, and you earn rewards too!