ALVIRAN Help Center
Help Center

Frequently asked questions

Clear answers about ordering, delivery, account access, payments and support.

Before you buy

What to know before placing an order.

Why should I choose ALVIRAN?

Because the whole order is built around trust: you can inspect the account before checkout, pay through a protected checkout, receive Full Access through a private handover and get support connected to the same order if something needs attention.

  • Shop listings are ready for instant delivery.
  • Custom Requests are usually delivered within 5 minutes after approval and checkout.
  • Every account includes Full Access with linked email access.
  • The 14-day guarantee covers verified delivery or access issues.
  • The dashboard gives active customers rewards, packs, vouchers and leaderboard features.
How does ALVIRAN protect my order?

ALVIRAN is not a loose chat transaction. Your checkout, payment status, delivery status and support context stay connected to one order. That makes the handover clearer and makes support much easier if something needs to be checked.

Point Marketplace / private seller ALVIRAN
Access Often unclear before payment Full Access with linked email
Checkout Usually chat or manual payment Protected checkout tied to your order
Delivery Depends on seller response Shop instant, Custom usually 5 min
Support Easy to lose context Order-based support and 14-day guarantee
Guarantee Often no clear policy 14-day guarantee for verified access issues
Accountability Higher risk of ghosting or scam Real provider details and order records

Full Access & Delivery

What you receive and how fast it arrives.

What do I receive after payment?

Every ALVIRAN account is delivered with Full Access. That means you receive the game login, linked email access and clear handover steps so you can take over and secure the account after delivery.

Do I always get the linked email too?

Yes. Full Access is standard at ALVIRAN. You do not receive a login-only account. You receive the linked email access too, so you can secure the account properly after handover.

How fast is delivery?

Shop listings are delivered instantly after successful payment confirmation. You are sent into the private handover flow where you can claim the account.

Custom Requests are usually delivered within 5 minutes after you approve the match and complete checkout.

Shop & Custom Request

Choose instant stock or a match built around your taste.

Shop or Custom Request: what should I choose?

Choose the Shop if you want an account that is already listed and ready for instant delivery. Choose Custom Request if you want ALVIRAN to find a specific rank, region, platform, skins or budget.

Can I see the account before paying?

Yes. Shop listings show the available account details before checkout, including screenshots, rank, region, platform, skins, value and notes. For Custom Requests, you approve the offered match before paying.

Checkout & Guarantee

How payment, handover and protection work.

How does checkout work?

You enter your delivery email, review the account or offer, choose a payment method and complete protected checkout. After successful payment, ALVIRAN opens the private handover flow for your order.

What payment methods are available?

Available methods may include cards, Apple Pay, Google Pay, Klarna and local payment methods through Stripe, plus PayPal where enabled. The exact options are shown at checkout.

What does the 14-day guarantee cover?

The 14-day guarantee covers verified delivery or access issues. ALVIRAN first tries to resolve the problem or provide a suitable replacement. If no suitable solution is available, we review a refund with you. This voluntary process does not limit statutory rights.

  • Non-delivery after successful payment.
  • Invalid credentials at handover.
  • Linked email access problem.
  • Immediate access failure despite following the handover steps.

After Handover & Support

What to do once you receive the account.

What should I do after receiving the account?
  • Check that the game login works.
  • Open and secure the linked email.
  • Change passwords where possible.
  • Enable two-factor authentication where available.
  • Do not share or resell credentials.
What if something is wrong?

Contact support through your order whenever possible. Include your order ID, checkout email and a short description. Screenshots or error messages help ALVIRAN verify the issue faster.

Rewards

Extra dashboard features for active customers.

Do you offer rewards or discounts?

Yes. In the ALVIRAN Dashboard, you can win vouchers and discounts through Daily Rewards, packs and active campaigns. You can also win cosmetics or accounts. Available rewards vary by campaign and Dashboard event.

About ALVIRAN

Who you are buying from.

Who is behind ALVIRAN?

ALVIRAN is operated by ALVIRAN – Kerim Akgül, a sole proprietor based in Germany. You get a clear provider identity, legal contact details and an order-based checkout, delivery and support process instead of a loose chat transaction.

Is ALVIRAN affiliated with game publishers?

No. ALVIRAN is an independent service and is not affiliated with Riot Games, Ubisoft, Epic Games, Roblox Corporation or any game publisher. All trademarks belong to their respective owners.

Need more help?

For general questions, contact us directly. For the community, join us on Discord.