Rainbow Six Siege / Practical guide
R6 Skins Missing After Switching Platforms?
Do not unlink accounts as your first troubleshooting step. First establish where the content was earned and which Ubisoft account is active.
In this guide
Match the account, not just the display name
A console profile and a Ubisoft account are not the same identity. Write down the Ubisoft account currently linked to the old platform and compare it with the one used on the new platform. Similar display names are not enough to establish a match.
If the accounts differ, stop before unlinking. Take a record of the current connections and use Ubisoft’s official linking guidance or Support to determine the correct next step.
Look in the right category
Ubisoft’s content guide places packs, operators, operator customization, gear and weapon customization in the Locker. The exact category matters: an attachment skin is not a weapon finish, and a portrait is not an operator unlock.
Search for the named item on both platforms. Compare ownership rather than the currently equipped outfit, and check whether the missing item belongs to an add-on that needs installing.
| Observation | Useful evidence |
|---|---|
| Everything looks new | Linked Ubisoft account identity |
| One bundle is missing | Receipt and add-on installation |
| One item is missing | Name, category and original platform |
| Only equipment differs | Owned vs currently equipped item |
Check what cross-progression actually covers
Ubisoft lists many earned or purchased items as shareable, including weapon customization and currency, but explicitly warns that not all content carries over. A platform-specific offer should therefore be checked against its own description.
Do not interpret an incomplete platform view as evidence that the entire account has lost its inventory. Establish which exact entitlement is absent and whether it was meant to appear on that device.
Prepare a support case that can be investigated
List the item names, original platform, new platform and when you first noticed the issue. Attach a clear inventory view and keep purchase evidence ready. Distinguish a bought item from an unclaimed reward: each needs different proof.
If the same account and installed entitlement still show inconsistent ownership, Ubisoft Support is the appropriate escalation. Repeatedly changing links makes the history harder to reconstruct.
Frequently asked questions
Should I unlink accounts to restore skins?
Not as an initial step. Establish the account identity and missing entitlement first.
Is every item shared across platforms?
No. Ubisoft explicitly notes exceptions; check the individual content.
Official sources and review notes
Reviewed against the sources linked above. For changing availability, use the current game client and official updates.